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| Did you know? |
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| Key business fact: |
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| "70 percent of small firms that experience a major data loss go out of business within a year." |
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| ...Contingency Planning, Strategic Research Corp and DTI/Price Waterhouse Coopers (2004) |
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| Questions? |
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Call Tech To U
at 403-207-0097
Contact Us |
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Detailed examination of your computer network for security, reliability and performance...
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One of our technicians will examine your computer network for security, reliability and performance. This Network Checkup is an important first step to make sure your network is running smoothly and is protected from data loss, downtime, viruses, and security breaches.
Next, we clearly explain in non-technical language what you need to know and how you can improve your network and save money. We explain what is working, what isn't working, what needs to be fixed, how to fix it, when to fix it, etc.
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Servers and Server Applications
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| Our technician checks your servers. |
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Are the servers and server applications maintained, updated, and running properly?
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What key server applications and services are running on each server for user and machine accounts?
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Should some server applications run on separate machines or run externally as hosted applications? |
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Are there any inactive user or machine accounts in Active Directory? |
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Is the e-mail storage system internal or external?
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Are you encountering any problems with it? |
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What version of the operating system is installed? |
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Are latest service packs and security patches installed correctly and up-to-date? |
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Does the server have adequate memory and CPU power for its current load? |
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Is there sufficient storage space? |
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Does the hard drive need to be defragmented? |
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Is the storage redundancy system (RAID) working correctly? |
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Are there any suspicious or unexpected entries in the system logs? |
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Are there any error messages or error lights on to indicate a failure, pre-failure warning, or disconnection? |
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Is the server adequately protected by an uninterruptible power supply? |
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Is antivirus protection software installed, setup and running correctly on servers?
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Is antivirus protection software installed on all servers? |
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Is antivirus protection software setup properly on all servers? |
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Are antivirus definitions up to date on all servers? |
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Is full antivirus scan performed at least weekly on all servers? |
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Is real-time antivirus scan performed on all servers? |
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Personal Computing Devices
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| Our technician consults with you. |
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Are desktops and laptops maintained, updated, and running properly? (mobile devices not included in standard checkup)
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How many workstations are on site? |
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Are workstations properly set up on the network? |
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Are there any remote workers or travelling employees using a laptop? |
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Is web or email content filtering software installed, setup and running correctly on workstations? |
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Is antivirus protection software installed, setup and running correctly on workstations? |
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Is there spyware protection software (detection and removal) installed, setup and running correctly on workstations? |
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Network Devices, Peripherals and Connections
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| Our technician checks these for you. |
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Are network devices (routers, switches, firewalls) maintained, updated, and running properly?
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What type of network is in place?
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Is there a WAN or VPN in place?
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What type? |
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What is the configuration? |
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Is there an active firewall in place?
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What type? |
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Is the firmware up to date? |
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Is Terminal Services being used? |
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What types of routers and switches are being used?
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How may ports total? |
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How many ports used and unused? |
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Is the topology expandable and able to handle a load increase? |
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What type of Internet connection is in place?
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Who is the ISP? |
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What is the speed and configuration? |
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What is the network physical environment like?
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Is the wiring neat and clean? Are racks being used? |
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Are devices exposed to excessive dust, heat or humidity? |
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Are wireless components being used?
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What types? |
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What is the configuration? |
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Is it secure? |
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What IP Assignment scheme is used and is it suitable?
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Is DHCP or Static IP’s being used? |
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Are network peripherals (network printers, etc) connected properly to your network?
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Are print servers being used? |
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Are all shared printers attached to a print server? |
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Are key external network connections being monitored?
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Is the website connection being monitored? |
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Is the Internet connection being monitored? |
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IT Management
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| Our technician consults with you. |
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Is IT Management being provided properly to the Client? Is the Client interested in this?
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Is proper Network Documentation provided to the Client? Is the Client interested in this?
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Have software and hardware for all devices been documented? |
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Is proper Executive Reporting and Briefing provided to the Client? Is the Client interested in this?
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Does the client receive a Monthly Executive Report with Recommendations? |
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Does the client receive a monthly briefing by phone to review report, recommendations and answer questions? |
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Is proper IT Department Resource Management provided to the Client? Is the Client interested in this?
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Who handles 3rd party vendor relations (purchases from vendor, service/warranty/repairs from vendor) and is this being done correctly? |
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Is proper Planning and Needs Assessment provided to the Client? Is the Client interested in this?
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Does the client plan on adding any new hardware or software in the next three to six months? |
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Does the client plan on opening any remote offices or new locations within the next three to six months? |
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Does the customer plan to upgrade or install any key applications? |
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Does the client see any significant increase or decrease in their business in the next two years? |
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Is there an AUP (acceptable usage policy) in place? |
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Are there any ongoing problems the client is experiencing? |
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Are there any manual processes the customer would like to automate? |
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Backup and Disaster Recovery
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| Our technician consults with you. |
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Is Data Backup and Disaster Recover setup and running correctly to meet business needs?
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Are all necessary servers, accounting data, operations data, and user data being backed up? |
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What is the frequency of backups? |
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Are multiple tapes, drives or online service being used? |
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Are tapes or external drives stored off site for disaster recovery purposes? |
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Is tape drive or external drives being maintained properly? |
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Is there a schedule for performing test data restores? |
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