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  •  Managed Networks

  • Servers & Server Apps	Personal Computing
    Network Devices	Managed Support
    IT Manager Option

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    BDRO-Data Only

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NETWORK SERVICES
Technical Support

We provide On-Demand Support at standard rates to help you resolve any short-term computer network issue you are struggling with. For clients looking for long-term solutions and best business value, we combine Managed Network Cores with a Support Hour Core.

Our Service Desk is ready to handle your Service Request, then our friendly Technical Support team will resolve any server, PC or network issues you have. We provide professional technical support remotely or on-site.

We provide On-Demand Support at standard rates to help you resolve any short-term computer network issue you are struggling with. The bottom line for you is that we get your network and business running again as soon as possible.

	Description		On-Demand Support
	On-Demand Support		Starting at $105.00/hr Rate listed above is for scheduled remote support during regular business hours.

Managed Service and Support delivers long-term solutions and best business value when combined with Managed Network Core Services:
	Managed Network Core Services for your Servers, PC's and Network devices prevent most computer network issues before they impact your business.
	Managed Service and Support takes care of routine requests from end users or any other issues that emerge at discounted rates, with priority response and resolution.

	Description		Starter		Professional		Premium
	Managed Network Option - Managed Service & Support1		Starting at 2.0hrs/mo » Priced at $199.50 Each additional hour $99.75 (5% less than On-Demand Support) Rates above are for scheduled remote support during regular business hours.		Starting at 10.0hrs/mo » Priced at $945.00 Each additional hour $94.50 (10% less than On-Demand Support) Rates above are for scheduled remote support during regular business hours.		Starting at 25.0hrs/mo » Priced at $2,100.00 Each additional hour $84.00 (20% less than On-Demand Support) Rates above are for scheduled remote support during regular business hours.
	1 Services listed available with Network Services Agreement amounting to $300/mo or more. 2 Service included up to specified hourly maximum per month. Additional work done at Network Services Agreement rates or other applicable rates.