Tech To U Inc. - Calgary Custom Software Development And Website Design
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SUPPORT
NEW GRAPHIC Help Desk Info
 
 
Service Desk Hours of Operation:
 
Monday to Friday 8:30AM to 5:00PM MST, except holidays.

Any new service desk requests received after 4:00PM MST will be processed by a service desk technician on the next business day.

Priority support is provided to customers with Managed Network Service Agreements (see your agreement for details).

Service Desk Contact Info:
Email: support@techtou.com
Phone: 403.207.0997
Toll Free: 1.877.730.8324
Fax: 403.248.1457

Instructions for Contacting Our Service Desk

Please provide us some or all of the following information when you contact our Service Desk:

1. Are you an existing customer? Do you have a Managed Network Agreement?
2. What general areas are affected by this issue?
    - Your website?
- Your computer network?
- Software applications developed by us?
- Software applications developed by someone else?
3. Please provide a full step-by-step description of the problem. Please include screen shots or any other info you think is helpful.
4. How many people are affected by this issue? What is the impact of this issue? What is the urgency of resolving this issue?

One of our Service Desk technicians will review your information, assign a ticket to your request and start working to resolve your issue.