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Service Desk Hours of Operation:
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Monday to Friday 8:30AM to 5:00PM MST, except holidays.
Any new service desk requests received after 4:00PM MST will be processed by a service desk technician on the next business day.
Priority support is provided to customers with Managed Network Service Agreements (see your agreement for details).
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| Service Desk Contact Info: |
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Email: |
support@techtou.com |
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Phone: |
403.207.0997 |
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Toll Free: |
1.877.730.8324 |
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Fax: |
403.248.1457 |
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Instructions for Contacting Our Service Desk
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Please provide us some or all of the following information when you contact our Service Desk:
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Are you an existing customer? Do you have a Managed Network Agreement? |
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What general areas are affected by this issue? |
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- Your website?
- Your computer network?
- Software applications developed by us?
- Software applications developed by someone else?
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Please provide a full step-by-step description of the problem. Please include screen shots or any other info you think is helpful. |
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How many people are affected by this issue? What is the impact of this issue? What is the urgency of resolving this issue? |
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One of our Service Desk technicians will review your information, assign a ticket to your request and start working to resolve your issue.
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