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Shared Hosting Support
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For your convenience, video and text tutorials are provided below. Simply click on topic or video from the related category.
Please be advised you are fully responsible when using these tools, and for their results or outcomes. We would be happy to provide you with information on how to use these tools
| What is Tech To U's Shared Hosting? |
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| All Tech To U Shared Hosting plans provide you with space on a shared, secure server for your email, website and DNS. Some plans also provide you with a space for databases or database applications |
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| What does Tech To U NOC Team do? |
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| Tech To U's NOC Team (Network Operating Center) monitors shared hosting servers to see that they are operating within service limits 24/7/365. Our NOC does not monitor your email, website, DNS, databases or database applications. As well, NOC also responds to service disruptions automatically to restore service as soon as possible. At times NOC performs scheduled maintenance which may result in short periods of downtime, although this is typically done on weekends, between 12:00 midnight and 6:00am. |
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| How can Tech To U Service Desk help me? |
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| The Tech To U Service Desk is available daily during our office hours, from 8:30am to 5:00pm, except weekends and holidays. Our Service Desk can answer questions on how to use Hosting Control Panel Tools, or issues related to the results of using these tools. However, work may be charged at our On-Demand Support rates. Our Service Desk can also answer questions related to end user issues or service disruptions, although charges may apply if end user issues or service disruptions result from incorrect usage of shared hosting tools or service. For detailed information select Support ? Service Desk from menu (left side) |
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| What does Tech To U's Hosting Control Panel do? |
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| Tech To U's Hosting Control Panel provides you with tools to administer your email, website, DNS, databases and database applications on your own. Please be advised you are fully responsible when using these tools, and for their results or outcomes. We would be happy to provide you with information on how to use these tools. |
| How to login to Hosting Control Panel? |
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Go to link at http://cp.ttuhosting.com. You should see the "Welcome to TTU Hosting" login screen. |
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Enter your User Name and Password (sent previously in "TTU Hosting Setup" email) to login. A helpful Hosting Control Panel "Account" screen will appear. |
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You can now navigate to links to administer Shared Hosting for email, website, DNS, databases or database applications. See links below for further instructions and instructional videos. |
How to create a New Email or Modify an existing one?  Video Tutorial |
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Login to Hosting Control Panel. Your helpful Hosting Control Panel "Account" screen will appear. |
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From the Hosting Control Panel "Account" screen, under Tools window >> Email >> click Email link. Your "Mail Manager" tool screen will appear to help you administer all your email mailboxes. |
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Under "Email Setup Functions" section, click "New Email" link. |
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Enter email address, check "mailbox" to create a mailbox, enter password, configure other desired settings, and click Submit. |
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Mail Manager will show an information header letting you know a new email was successfully created. |
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Login The e-mail address you use (e.g. user@domain.com) |
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| How to access Webmail? |
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Using an Internet Browser, go to http://mail.yourdomain.com
Example: if the hosting is for www.techtou.com, then browse to http://mail.techtou.com. |
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You will see a choice of Email Utilities. Click link "IMP-mail client" and the Horde Webmail Login page should appear. |
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Enter your entire email address and password. |
| How to access Webmail from your Control Panel? Video Tutorial |
| How to access Email with Mail Client like Outlook or Thunderbird? |
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| Outlook 2003 |
Outlook 2007 |
Outlook Express |
Thunderbird |
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Start your email client application (Outlook, Thunderbird, etc) and navigate to where you add a new email account (for MS-Outlook, click on Tools >> Email Accounts). Proceed through screens and enter information as follows: |
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Email Address: Full email address already set up in your Control Panel |
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User Name: Same as email address. Remember to enter full email address |
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Password: Password used for that particular email in your Control Panel |
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Outgoing Mail Server (SMTP): mail.yourdomain.com (where yourdomain = your domain name and .com = .com or other domain type such as .ca, .net, etc) |
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Incoming Mail Server (POP3): mail.yourdomain.com |
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Note: Some ISP's (typically Shaw or Telus) block the outgoing mail server. Check with your ISP for outgoing server address to use. Shaw has useful information on adding new email accounts (Google "Shaw Email Setup with Outlook") |
| How to modify Anti-spam settings? Video Tutorial |
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Login to your Control Panel |
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From the "Account" screen, from menu (on left side) and click "Mail Info" |
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On Mail Manager page, click on Antispam preferences icon |
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Change your Antispam settings as per your requirements |
| How to setup Auto Responder for an email? Video Tutorial |
| How to setup a Forward on your Email? Video Tutorial |
| How to check your Website Traffic Counter? Video Tutorial |
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Login to Hosting Control Panel. The "Account" screen will appear with Tools. |
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In "Account" screen, from menu (on left hand), expand Domain Settings and click on Statistics. A "Statistics" screen will be displayed |
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From the "Statistics" screen, click the "magnifying glass image" for a particular domain and specific web statistics package (choose from Webalizer or AWStats) |
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